Contact us

Email is the way to reach us, and it reaches a person:

orders@makermatter.com

Phone

If you would rather talk to us, call (413) 258-0002. Email reaches us faster, and it gives us a written record of your order number.

Mail

Our postal address — please email us before sending a return, so we can tell you where it should go:

Maker Matter
Outer Limits Media, Inc.
136 Pomeroy Ln
Amherst, MA 01002

What to include

• About an order: your order number (it is in your confirmation email) and what you need.
• About a return: your order number and what went wrong — see Shipping & Returns.
• About an item: a link to the listing and the question. If you are matching an existing project, tell us what you already have.

Shipping and tax questions

Orders ship from Massachusetts by USPS, and you choose the service at checkout; Massachusetts addresses are charged 6.25% sales tax. The Shipping & Returns page has the details.